Frequently Asked Questions

Questions:

• How do I check my website email?
• How do I check my Postini Spam Quarantine?
• What is my POP3 (Incoming Mail) setting?
• What is my SMTP (Outgoing Mail) setting?
• How can I prevent Spam and Viruses?
• What are my Domain Name Server (DNS) settings?
• How do I access my website statistics?
• How do I transfer my domain name to another Registrar?
• How do I increase my website traffic and get sales leads?
• I cannot find my answer, now what? Contact Customer Support

Answers:

How do I check my website email?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our server, then:
  
  
  • Option 1: Use Microsoft Outlook, Outlook Express, Entourage, etc.
  • Option 2: Use Remote Webmail from anywhere:
    • Roundcube - Go to: www.YourDomain.com/roundcube
    • Squirrelmail - Go to: www.YourDomain.com/squirrelmail
  • Option 3: Use Hosted Microsoft Exchange
  • Option 4: We can forward your email to your personal email account

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How do I check my Postini Spam Quarantine?

• If we setup Postini for you, login here
• If you forget your password, contact Customer Support to have it reset.

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What is my POP3 (Incoming Mail) setting?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our servers, then it will vary depending on whether or not we're actually hosting your mail. If you're 100% sure we're hosting your mail, you can set this to the IP Address of your website. To find that out, go to http://www.DNSStuff.com and type your domain in the Ping Tool. This will display the address of your website.

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What is my SMTP (Outgoing) server setting?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our servers, then:
  • Adelphia SMTP - mail.adelphia.net
  • Comcast SMTP - smtp.comcast.net
  • Verizon SMTP - outgoing.verizon.net

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How can I prevent Spam and Viruses?

We highly recommend Postini Spam & Virus Protection to prevent spam and viruses. Please contact Customer Support for more information.

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What are my Domain Name Server (DNS) settings?

This information is located within the Website & Email Account information we sent you. We typically use these name servers:

DNS1.NAME-SERVICES.COM
DNS2.NAME-SERVICES.COM
DNS3.NAME-SERVICES.COM
DNS4.NAME-SERVICES.COM
DNS5.NAME-SERVICES.COM

Note: You must use all 5

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How do I access my website statistics?

You can access your website stats here:

• Google Analytics Login

If you're unsure, or forget your user name and password contact Customer Support

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How do I transfer my domain name to another Registrar?

If we're managing your domain name for you, we will need to:

1. Unlock the domain name, so that it can be transfered to another Registrar.
2. Change the records Admin. Contact's Email address to your email address,
   1. You will be sent a confirmation email to authorize.
3. Give you an EPP Key that you will need to give the winning Registrar.

Please contact Customer Support to request domain transfer.

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How do I increase my website traffic and get sales leads?

We recommend Search Engine Marketing & Internet Advertising on Google, Yahoo and MSN. We can help you with the following:

• Search Engine Marketing
  • SEO Google
  • SEO MSN
  • SEO Yahoo
• Pay-Per-Click Advertising (PPC)
  • Google Adwords
  • Yahoo Advertising

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Home > Customers > FAQ's

Want to advertise on Google? We can setup and manage your Google Adwords account for you and email you the reports every month.

Want to advertise on Yahoo? We can setup and manage your Yahoo Advertising account for you and email you the reports every month.

Want to chat with or monitor your website visitors in real-time as they visit your site? Now you can with SightMax and we're a reseller. We can set it up today.

Want a better email solution? The world's most popular for business is Hosted Microsoft Exchange and we can set it up for you today. Features include: Accessing Outlook remotely, Sharing Contacts, Sharing Calendars, Syncing Blackberry, etc.

Got a SPAM problem? We have a solution. It's called Postini and we're a reseller. We can set it up for you to eliminate your spam and virus problem for good!