Customer FAQ's

Questions:

• How do I check my website email?
• How do I check my Postini Spam Quarantine?
• What is my POP3 (Incoming Mail) setting?
• What is my SMTP (Outgoing Mail) setting?
• How can I prevent Spam and Viruses?
• What are my Domain Name Server (DNS) settings?
• How do I access my website statistics?
• How do I transfer my domain name to another Registrar?
• How do I increase my website traffic and get sales leads?
• I cannot find my answer, now what? Email Customer Support

Answers:

How do I check my website email?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our server, then:
  
  
  • Option 1: Use Microsoft Outlook, Outlook Express, Entourage, etc.
  • Option 2: Use Remote Webmail from anywhere:
    • Squirrelmail - Go to: www.YourDomain.com/squirrelmail
  • Option 3: Use Hosted Microsoft Exchange
  • Option 4: We can forward your email to your personal email account

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How do I check my Postini Spam Quarantine?

• If we setup Postini for you, login here
• If you forget your password, contact Customer Support to have it reset.

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What is my POP3 (Incoming Mail) setting?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our servers, then it will vary depending on whether or not we're actually hosting your mail. If you're 100% sure we're hosting your mail, you can set this to the IP Address of your website. To find that out, go to http://www.DNSStuff.com and type your domain in the Ping Tool. This will display the address of your website.

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What is my SMTP (Outgoing) server setting?

• If you're hosting your email in-house, consult your computer administrator.
  
  
• If we're hosting your email on our servers, then:
  • Adelphia SMTP - mail.adelphia.net
  • Comcast SMTP - smtp.comcast.net
  • Verizon SMTP - outgoing.verizon.net

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How can I prevent Spam and Viruses?

We highly recommend Postini Spam & Virus Protection to prevent spam and viruses. Please contact Customer Support for more information.

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What are my Domain Name Server (DNS) settings?

This information is located within the Website & Email Account information we sent you. We typically use these name servers:

DNS1.NAME-SERVICES.COM
DNS2.NAME-SERVICES.COM
DNS3.NAME-SERVICES.COM
DNS4.NAME-SERVICES.COM
DNS5.NAME-SERVICES.COM

Note: You must use all 5

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How do I access my website statistics?

You can access your website stats here:

• Google Analytics Login

If you're unsure, or forget your user name and password contact Customer Support

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How do I transfer my domain name to another Registrar?

If we're managing your domain name for you, we will need to:

1. Unlock the domain name, so that it can be transfered to another Registrar.
2. Change the records Admin. Contact's Email address to your email address,
   1. You will be sent a confirmation email to authorize.
3. Give you an EPP Key that you will need to give the winning Registrar.

Please contact Customer Support to request domain transfer.

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How do I increase my website traffic and get sales leads?

We recommend:

• Search Engine Marketing
• Pay-Per-Click Advertising
• Email Marketing

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