Customer FAQ's
Questions:
Answers:
How do I check my website email?
- If you're hosting your email in-house, consult your computer administrator.
- If we're hosting your email on our server, then:
- Option 1: Use Microsoft Outlook, Outlook Express, Entourage, etc.
- Option 2: Use Remote Webmail from anywhere:
- Squirrelmail - Go to: www.YourDomain.com/squirrelmail
- Option 3: Use Hosted Microsoft Exchange
- Option 4: We can forward your email to your personal email account
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How do I check my Postini Spam Quarantine?
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What is my POP3 (Incoming Mail) setting?
- If you're hosting your email in-house, consult your computer administrator.
- If we're hosting your email on our servers, then it will vary depending on whether or not we're actually hosting your mail. If you're 100% sure we're hosting your mail, you can set this to the IP Address of your website. To find that out, go to http://www.DNSStuff.com and type your domain in the Ping Tool. This will display the address of your website.
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What is my SMTP (Outgoing) server setting?
- If you're hosting your email in-house, consult your computer administrator.
- If we're hosting your email on our servers, then:
- Adelphia SMTP - mail.adelphia.net
- Comcast SMTP - smtp.comcast.net
- Verizon SMTP - outgoing.verizon.net
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How can I prevent Spam and Viruses?
We highly recommend Postini Spam & Virus Protection to prevent spam and viruses. Please contact Customer Support for more information.
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What are my Domain Name Server (DNS) settings?
This information is located within the Website & Email Account information we sent you. We typically use these name servers:
DNS1.NAME-SERVICES.COM
DNS2.NAME-SERVICES.COM
DNS3.NAME-SERVICES.COM
DNS4.NAME-SERVICES.COM
DNS5.NAME-SERVICES.COM
Note: You must use all 5
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How do I access my website statistics?
You can access your website stats here:
If you're unsure, or forget your user name and password contact Customer Support
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How do I transfer my domain name to another Registrar?
If we're managing your domain name for you, we will need to:
- Unlock the domain name, so that it can be transfered to another Registrar.
- Change the records Admin. Contact's Email address to your email address,
- You will be sent a confirmation email to authorize.
- Give you an EPP Key that you will need to give the winning Registrar.
Please contact Customer Support to request domain transfer.
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How do I increase my website traffic and get sales leads?
We recommend:
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Billing Address:
WebsiteGrowers.com, Inc.
Attn: Accounting
PO Box 483
New Market, MD 21774
Toll Free: 1-877-613-1081
Local: 443-283-8087
Fax: 413-235-7206 |
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Office Hours:
Weekdays: 9am - 5pm EST
Weekends: Closed |
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